USPS Industry Alert

COVID-19 CONTINUITY OF OPERATIONS UPDATE

Links for the Most Current Information and Answers to your Questions

As a result of ongoing concerns due to the Coronavirus, the U.S. Postal Service has created the following sites and email addresses to assist customers. To receive updated information and to find answers to your questions, here is a listing of available sites:

•   PostalPro – Updated Information: https://postalpro.usps.com
•   Business Mail Entry Unit – FAQs, Announcements, Applications and Forms: https://postalpro.usps.com/bme-covid-19
•   USPS Service Alerts – Continuity of Operations Updates: https://about.usps.com/newsroom/service-alerts
•   USPS for business customers – FAQs specific to the Coronavirus situation and Postal Service™ continuity can be found here: https://faq.usps.com/s/article/USPS-Coronavirus-Updates-for-Business-Customers
•   Updated Information at USPS.com: https://www.usps.com
•   Residential Service disruptions: https://about.usps.com/newsroom/service-alerts/residential/welcome.htm
•   International Service disruptions: https://about.usps.com/newsroom/service-alerts/international/welcome.htm

The following helpdesks are operating under contingency. To expedite assistance, you may opt to send an email to the following helpdesks:

•   PostalOne!: PostalOne@usps.gov
•   FAST: FAST@usps.gov
•   eVS: Evs@usps.gov
•   Delivery Confirmation: Delivery.Confirmation@usps.gov
•   Informed Visibility: InformedVisibility@usps.gov

If you are not receiving the USPS Industry Alerts, you can sign-up by sending an email to: IndustryAlert@usps.gov (Not the same as PCC Alerts). In the subject line, type: Add me to Industry Alerts and include your First Name and Last Name.

If you do not have a USPS Representative that currently assists you with your business needs, and you cannot find an answer to your question in either the PostalPro or USPS.com site, send an email to: IndustryFeedback@usps.gov

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I am especially motivated to take time to draw attention to Vince. In two instances, we potentially faced loss of product – significant loss, but thanks to everyone’s efforts, most notably Vince’s, we ended up with minor re-work and zero loss of stock. He’s patient and thorough, knowledgeable and resourceful. And he’s patient – A Big Plus when dealing with me. Long story short, the guy was able to not only produce a solution, but to prove to me the veracity of it. I hung up the phone saving thousands of dollars in catalog stock, not lost but salvaged, and my department had to spend just a wee bit of time on job re-work (which I was happy to do, all things considered). But I also hung up with a peculiar urge to write about Vince, incongruent as that may be since I rarely am moved to write letters of this sort. So… In a time of crisis, Vince was a terrific asset and ally. If I were his boss, I’d attempt a merit raise authorization, he was that exceptional.

H.D., Shawnee Mission, KS