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AccuZIP API Support

AccuZIP API Support

AccuZIP’s friendly and knowledgeable API Support Team provides attentive help via email, Monday through Friday 9AM – 6PM ET.

We’re dedicated to helping you have a great experience with the AccuZIP API Products and Services.  Rest assured, you will be assisted by a real person who cares about the satisfaction of our customer partners.

To receive support on the AccuZIP Direct Mail RESTful API or CASS Point of Entry RESTful API, include the following information in an email to:

  • Company Name
  • API Product or Service you are contacting us about
  • Job GUID associated with issue (if applicable)
  • API Key
  • Issue you are having

Initial response time

When your email reaches API Support, you can expect a first response typically within 30 minutes during weekdays.

Note: You must include the Account Number associated with your AccuZIP account. Including all of the information above when sending an email to ensures faster issue identification and we will be able to respond as quickly as possible.

Follow up response rate

In many cases, a first response may open a series of investigation and follow up responses and can take longer.

Complicated issues may need to be assigned to a Senior Developer with a change request.  Our team will resolve your issue as swiftly as possible, but it could take up to a few days—especially if your issue requires a fix from our development team.

Your technical staff is very good! Everyone I have live chatted with has, for the most part, solved the issue on the first pass.
T.R., Dothan, AL