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Career Opportunities

Career Opportunities at AccuZIP, Inc.

AccuZIP is frequently looking for capable candidates to fill specific software, customer care and administrative positions should they become available.  Please send all job inquiries to jobs@accuzip.com

AccuZIP Inc
3216 El Camino Real
Atascadero, CA 93422

Email: jobs@accuzip.com
Fax: (877) 839-6531
Phone: (800) 233-0555


Job Description Customer Care Specialist
Responsible to Application Support Manager, Technical Support Director and the President
Department Support Team
Main Purpose Provide technical support to customers by researching and answering questions; troubleshooting problems via telephone, live chat and e-mail. Previous background or experience in Technical Support is desired. Educational or Technical writing experience a plus.
Duties Include
  • Provide Tier 1 support to customers by identifying problems, researching answers, and guiding customers through corrective steps.
  • Support includes, but it not limited to: AccuZIP installation, using AccuZIP features and software functions, database functions, and Postal /DMM compliance.
  • Provide training to customers who are new to the industry, as well as new to the AccuZIP products and services.
  • Access software updates, drivers, knowledge bases, and frequently asked questions.
  • Use resources on the Internet to aid in problem resolution. Test fixes to ensure problem has been adequately resolved. Accommodate client disabilities by recommending devices and techniques.
  • Improve support and customer experiences by identifying problems and recommending changes to other team members and supervisors.
  • Work toward providing Tier II level support to customers.
  • All other duties as assigned by a supervisor.
Role As a Customer Care Specialist you must be a good trouble-shooter and solve users' problems as quickly as possible. You must also be good at interpersonal communications, giving assurance with a pleasant demeanor to a potentially frustrated computer user.  Previous background or experience in Technical Support is desired. Educational or Technical writing experience a plus.
Salary and Benefits Salary will be determined by job performance and experience. Benefits are outlined in the company handbook.

I wanted to take a minute to write accolades for your employee Eric Lambeth. I have been calling on Eric for training and help in the Accuzip software since May and I want you to know that from a client standpoint, he is second to none! Eric has gone way above and beyond in helping me learn and navigate your software as well as helping us through some crazy situations we have encountered. It is clearly evident that he knows this software inside and out. It is also evident that Eric loves the customer and is willing to do whatever it takes to help – he has even answered emails and called me on the weekend to help through some stuff I was unsure of! I cannot express enough how wonderful Eric has been for our organization. I will tell you that I came to this organization with a background in BCC software with plans to transition to BCC software. Eric’s knowledge, guidance, training, and willingness to help at all hours of the day/week has sold me on Accuzip! Your software solution is more user friendly and the support staff far exceeds BCC! I am also looking forward to investigating your other software solutions.
S.M., Elmhurst, IL