Career Opportunities at AccuZIP, Inc.

AccuZIP is frequently looking for capable candidates to fill specific software, customer care and administrative positions should they become available. Please send all job inquiries to jobs@accuzip.com

AccuZIP Inc
3216 El Camino Real
Atascadero, CA 93422

Email: jobs@accuzip.com
Fax: (877) 839-6531
Phone: (800) 233-0555

Job Description	Customer Care Specialist
Responsible to	Application Support Manager, Technical Support Director and the President
Department	Support Team
Main Purpose	Provide technical support to customers by researching and answering questions; troubleshooting problems via telephone, live chat and e-mail. Previous background or experience in Technical Support is desired. Educational or Technical writing experience a plus.
Duties Include	Provide Tier 1 support to customers by identifying problems, researching answers, and guiding customers through corrective steps. Support includes, but it not limited to: AccuZIP installation, using AccuZIP features and software functions, database functions, and Postal /DMM compliance. Provide training to customers who are new to the industry, as well as new to the AccuZIP products and services. Access software updates, drivers, knowledge bases, and frequently asked questions. Use resources on the Internet to aid in problem resolution. Test fixes to ensure problem has been adequately resolved. Accommodate client disabilities by recommending devices and techniques. Improve support and customer experiences by identifying problems and recommending changes to other team members and supervisors. Work toward providing Tier II level support to customers. All other duties as assigned by a supervisor.
Role	As a Customer Care Specialist you must be a good trouble-shooter and solve users' problems as quickly as possible. You must also be good at interpersonal communications, giving assurance with a pleasant demeanor to a potentially frustrated computer user. Previous background or experience in Technical Support is desired. Educational or Technical writing experience a plus.
Salary and Benefits	Salary will be determined by job performance and experience. Benefits are outlined in the company handbook.

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I have been working in pretty much all areas of senior-level IT and Data Processing for many years and have had countless hours of experience engaging with customer support. I’ve never had better support than what I receive from Accuzip! Seriously, any time I call, email, or go to the online chat, someone responds in less than a minute, is always very patient and pleasant, and resolves my issue quickly. Aside from just fixing the problem, your support team always takes the time to explain what the problem was and how to prevent it. It is very refreshing and encouraging to see that real support still exists. Thanks to the Accuzip Team! I look forward to many more years of engagement with your Team.

M.M., Scottsdale, AZ