How Can I Renew My AccuZIP Maintenance Plan Before My Rate Increases?
I got a notice saying my price lock guarantee is expiring in 10 days. How can I renew in time to avoid a rate increase?
We appreciate your prompt attention! To maintain your current rate, simply follow the invoice link provided in the renewal notice and submit your payment by the deadline. If you do not have this link, call our office line or visit www.accuzip.com/chat. Renewing by the deadline on the renewal notice locks in your pricing and protects you from upcoming rate increases. If you need help or want to confirm your submission, give us a call at (800) 233-0555, email sales@accuzip.com or visit www.accuzip.com/chat
What is the difference between the Due Date and the Expiration date?
- Price Lock Guarantee: By making your payment 30 days before the expiration date, you lock in your current rate. This Price Lock Guarantee protects against any potential price increases, allowing you to enjoy the same great service at the best possible price you have been enjoying. AccuZIP, Inc is the only postal software vendor that has our exclusive Price Lock Guarantee; other vendors often have price increases around renewal time. By remaining protected by our Price Lock, your cost will never increase as long as your account is in good standing.
- Service Continuity: We want to ensure there is no disruption to your service. Making the payment in advance helps us ensure your account remains active and prevents any potential service interruptions upon the expiration of your current term. The actual expiration date is when the software stops working, not allowing you to process any data. If the payment due date was the final day that the software would work, that could potentially cause an interruption in service.
Can I Still Renew If My Agreement Has Lapsed?
Example Situation: Your maintenance agreement expired last month. Can you still renew at the previous rate?
If your account recently lapsed, we’ll do our best to honor your previous rate as long as you act quickly. Reach out to sales@accuzip.com with your account details, and we’ll confirm eligibility and help you get back on track without penalty.
Can I place a renewal order using a Purchase Order, or is prepayment required?
Prepayment is required on almost all accounts and for special promotions and discounts. We accept Purchase Orders only for certain types of entities, such as pre-approved government and educational institutions. If your company requires PO processing, email your PO to sales@accuzip.com, and our Accounts Manager will reach out to discuss your requirements.
I uploaded our signed maintenance agreement and payment details through the Dropbox link—how can I confirm it was received?
Thanks for submitting your renewal documents! If you used the upload link provided in our email, your file is encrypted and securely delivered. If you have not received a receipt of your payment, you’re welcome to follow up by emailing sales@accuzip.com or by calling our team directly to confirm receipt at 800-233-0555. If you need to change the email address that receives this receipt, please complete our Contact Information Change form.
