HOW TO REPORT USPS Related SMISHING

August 7, 2024

The USPS will never text you unless you’ve asked them to. The USPS only sends text messages or emails to customers who’ve requested updates on a specific package with a tracking number. In addition, the  Postal Service only uses 5-digit short codes to send texts. So a real text from the real USPS will be from a 5-digit number. Unless you are expecting a text from the Postal Service, you won’t get one.

HOW TO REPORT USPS Related SMISHING (SMS PHISHING):

To report USPS-related smishing, send an email to spam@uspis.gov.

• Without clicking on the web link, copy the body of the suspicious text message and paste into a new email.
• Provide your name in the email, and also attach a screenshot of the text message showing the phone number of the sender and the date sent.
• Include any relevant details in your email, for example: if you clicked the link, if you lost money, if you provided any personal information, or if you experienced any impacts to your credit or person.
• The Postal Inspection Service will contact you if more information is needed.
• Forward the smishing/text message to 7726 (this will assist with reporting the scam phone number).

Complaints of non-USPS related smishing can also be sent to any of the following law enforcement partners of the U.S. Postal Inspection Service:

• Forward to 7726 (this will assist with reporting the scam phone number).

Smishing is a type of cybercrime that uses text messages to trick people into sharing sensitive information, such as financial details or login credentials. The term is a combination of "SMS" (short messaging service) and "phishing". Smishing is a form of social engineering attack that can be used for identity theft, fraud, or to spread malware