Frequently Asked Questions

Sales Questions

How Can I Renew My AccuZIP Maintenance Plan Before My Rate Increases?
Can I Still Renew If My Agreement Has Lapsed?
Do You Accept PO Numbers or Require Prepayment?
Has My Payment or Maintenance Agreement Upload Been Received?
I’m Interested in AccuTrace—How Can I Get Pricing and Details?
Can I Get a Sample Tray Tag Before Ordering?
Do You Offer Free Test Jobs for API Integrations?
How Can I Get an Updated Certificate of Liability Insurance?

Support & How-To Questions

How Do I Activate ANKLink in AccuZIP6?
What Folder Should I Place My ANKLink Activation File In?
What Does ANK_ = 77 Mean?
What Do NXI_ Return Codes Mean?
Can You Help Me Understand Other NCOALink Fields?
How Do I Set Up AccuTrace for a New Customer?
How Do I Get a Test API Key or Sandbox Environment?
What If I See Unexpected Charges During Testing?
I Received a Microsoft Quarantine Alert—Is That From You?
Can You Help Me Enable Informed Delivery Campaigns?

Sales Questions

How Can I Renew My AccuZIP Maintenance Plan Before My Rate Increases?

Customer Question:

I got a notice saying my price lock guarantee is expiring in 10 days. How can I renew in time to avoid a rate increase?

AccuZIP Answer:

We appreciate your prompt attention! To maintain your current rate, simply follow the invoice link provided in the renewal notice and submit your payment by the deadline. This locks in your pricing and protects you from upcoming rate increases. If you need help or want to confirm your submission, give us a call at (800) 233-0555, email sales@accuzip.com or visit www.accuzip.com/chat

Price Lock Guarantee: By making your payment 30 days prior to the expiration date, you lock in your current rate. This Price Lock Guarantee protects against any potential price increases, allowing you to enjoy the same great service at the best possible price you have been enjoying. AccuZIP, Inc is the only postal software vendor that has our exclusive Price Lock Guarantee, other vendors have price increases often around renewal time. By remaining protected by our Price Lock, your cost will never increase as long as your account is in good standing.
Service Continuity: We want to ensure there is no disruption to your service. Making the payment in advance helps us ensure your account remains active and prevents any potential service interruptions upon the expiration of your current term. The actual expiration date is when the software will stop working, not allowing you to process any data. If the payment due date was the final day that the software would work, that could potentially cause an interruption in service.

Can I Still Renew If My Agreement Has Lapsed?

Customer Question:

Our maintenance agreement expired last month. Can we still renew at the previous rate?

AccuZIP Answer:

If your account recently lapsed, we’ll do our best to honor your previous rate as long as you act quickly. Reach out to sales@accuzip.com with your account details, and we’ll confirm eligibility and help you get back on track.

Do You Accept PO Numbers or Require Prepayment?

Customer Question:

Can I place a renewal order using a Purchase Order, or is prepayment required?

AccuZIP Answer:

Prepayment is required on almost all accounts and for special promotions and discounts. We accept Purchase Orders only for certain types of entities such as pre-approved government and educational institutes. If your company requires PO processing, email your PO to sales@accuzip.com and our Accounts Manager will reach out to you to discuss your requirements.

Has My Payment or Maintenance Agreement Upload Been Received?

Customer Question:

I uploaded our signed maintenance agreement and payment details through the Dropbox link—how can I confirm it was received?

AccuZIP Answer:

Thanks for submitting your renewal documents! If you used the upload link provided in our email, your file is encrypted and securely delivered. You'll receive a receipt of your payment shortly. You’re always welcome to follow up by emailing sales@accuzip.com or calling our team directly to confirm receipt at 800-233-0555.

I’m Interested in AccuTrace—How Can I Get Pricing and Details?

Customer Question:

I’m very interested in using AccuTrace for our mail tracking. Can we set up a call to go over the details and pricing?

AccuZIP Answer:

Absolutely! We’d love to walk you through how AccuTrace works and discuss pricing that fits your needs. Just let us know a good time to connect and we’ll get it scheduled. You can also reach our Sales Team directly at 800-233-0555 or by emailing sales@accuzip.com. You can also visit www.accuzip.com/chat

Can I Get a Sample Tray Tag Before Ordering?

Customer Question:

Before placing a full order, can you send a sample of your tray tags?

AccuZIP Answer:

Yes, we’d be happy to send you a sample! Just send us your request and shipping address, and we’ll make sure you get a physical sample or PDF proof, depending on your preference. Tray tags are available with quick turnaround times.

Do You Offer Free Test Jobs for API Integrations?

Customer Question:

We're integrating your API and want to run some test jobs. Are we limited to 2-3 test jobs or is there more flexibility?

AccuZIP Answer:

For new integrations, we typically allow 2–3 free test jobs to validate setup. Just record the Job IDs and we’ll work with you to make sure billing reflects the test environment. Let us know your integration timeline and we can tailor support accordingly.

How Can I Get an Updated Certificate of Liability Insurance?

Customer Question:

Can you provide an updated Certificate of Liability Insurance for vendor documentation?

AccuZIP Answer:

AccuZIP has maintained compliance with SOC 2, HIPAA, and HITECH standards for decades, reflecting our commitment to data integrity and privacy. If you would like to request a copy of our most recent compliance reports, please send an email to sales@accuzip.com. Our privacy policy, which outlines our approach to data protection, is also available at accuzip.com/privacy.
Requests for insurance information will necessitate a Statement of Work (SOW) and incur a fee payable by the requesting party. If you wish to proceed with the insurance request, please email us at sales@accuzip.com and we will prepare a SOW for your review and approval before we move forward.

Support & How-To Questions

How Do I Activate ANKLink in AccuZIP6?

Customer Question:

I followed the instructions but don’t see “NCOALink+” in the validation screen. What am I missing?

AccuZIP Answer:

Make sure you’ve extracted the activation .zip file to your \AccuZIP6 5.0\iNCOALink\Customer IDs folder. After restarting AccuZIP6, you should see "NCOALink+" in the validation screen. If it’s still not visible, contact our technical support team and we’ll help get everything working right away.

What Folder Should I Place My ANKLink Activation File In?

Customer Question:

Where exactly do I put the ANKLink activation files?

AccuZIP Answer:

Place the extracted contents of the ZIP file into the following folder: C:\Program Files (x86)\AccuZIP6 5.0\iNCOALink\Customer IDs. Once that’s done, restart AccuZIP6 and check the validation screen.

What Does ANK_ = 77 Mean?

Customer Question:

I noticed some records have a 77 in the ANK_ field. What does that mean and what should I do with them?

AccuZIP Answer:

Great question! A "77" in the ANK_ field means the record matched in the 19–48 month ANKLink database. These are older COA matches and should either be suppressed or flagged for deletion. If you'd like to retrieve the updated address, export the records where ANK_ = 77 and NXI_ contains A, 91, or 92, then submit to a Full Service Provider. We can help re-import updated data into AccuZIP6 once it's available.
AccuZIP, Inc. offers the NCOA48 service for as low as $396 additional to your current subscription if you are using the NCOA with ANK. Call us for a quote.

What Do NXI_ Return Codes Mean?

Customer Question:

I see different values like A, 91, and 92 in the NXI_ field. Can you explain what each of these codes means?

AccuZIP Answer:

Sure! These codes give insight into the type of COA match found:

A = COA Match: A new address is available.
91 = COA Match: Secondary number was missing in your input.
92 = COA Match: Secondary number was dropped from USPS file. Each indicates an address is on file that could be appended if submitted to a Full Service Provider.

Here is a full list of the NXI_ codes:
https://www.accuzip.com/support/tech-notes/cass-ncoalink/?id=273

Can You Help Me Understand Other NCOALink Fields?

Customer Question:

I’m seeing fields like MATCHFLAG_, FFAPPLIED_, MOVETYPE_, and MOVEDATE_. What do they mean?

AccuZIP Answer:

Absolutely! Here's a quick breakdown:

MATCHFLAG_:

M = Moved (with COA in 0–18 months)
G = PO Box Closed
K = Moved, no forwarding
F = Moved to a foreign country

FFAPPLIED_: The date (YYYYMMDD) the record was processed.

MOVETYPE_:

I = Individual match
F = Family match
B = Business match

MOVEDATE_: The USPS-reported date of the move (YYYYMM).

These fields help you better evaluate address changes and match quality.

How Do I Set Up AccuTrace for a New Customer?

Customer Question:

I want to add a customer to our AccuTrace dashboard. What’s the process?

AccuZIP Answer:

When logging into AccuTrace, you'll have a display of all mailings you've uploaded to your portal. These are not divided by customer, and anybody who logs in will see all jobs. Because of this, if you want a customer of yours to login and see only their jobs, they would need their own AccuTrace account.

How Do I Get a Test API Key or Sandbox Environment?

Customer Question:

Can you provide a test API key so I can validate our integration with your address tools?

AccuZIP Answer:

Yes, we offer test API keys and PAF tools for integration validation. Reach out to our API Support team at api@accuzip.com and we’ll send over credentials, sample data, and configuration details—including how to use it with platforms like Enfocus Switch.

What If I See Unexpected Charges During Testing?

Customer Question:

We’re running test jobs but seeing unexpected charges on our invoice. How do we resolve this?

AccuZIP Answer:

If test jobs were run outside of your complimentary window or exceeded the agreed limit, charges may apply. However, we’re flexible—send us your Job GUID's and we’ll review for potential credit or adjustment. Keeping a log of test Job GUID IDs during your integration helps avoid confusion.

I Received a Microsoft Quarantine Alert—Is That From You?

Customer Question:

Why am I getting messages from quarantine@messaging.microsoft.com about AccuZIP?

AccuZIP Answer:

These are standard Microsoft 365 quarantine alerts. They’re unrelated to any intentional messaging from AccuZIP. Be sure to check if any legitimate sales or support emails from us were flagged. If so, mark them as safe and whitelist @accuzip.com to prevent future issues.

Can You Help Me Enable Informed Delivery Campaigns?

Customer Question:

We’d like to set up Informed Delivery campaigns. Is that something AccuZIP can help with?

AccuZIP Answer:

Absolutely! Our AccuZIP Professional Services team will set up the Informed Delivery Campaign for you, upload images and links to the campaign portal, and set up pre-campaign and post-campaign analysis reports for you to review. You will also receive an AccuTrace JOB GUID Link for full visibility and mail tracking and reporting on the AccuEngage job.

THE PRICE

Informed Delivery for Business and Consumers is a free service through the USPS. Costs incurred are for AccuZIP’s Professional Services Consulting Fees and Campaign Management. Please fill out the form here to get started: https://www.accuzip.com/products/professional-services/informed-delivery-campaign-setup/