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AccuZIP API Support

AccuZIP API Support

AccuZIP’s friendly and knowledgeable API Support Team provides attentive help via email, Monday through Friday 9AM – 6PM ET.

We’re dedicated to helping you have a great experience with the AccuZIP API Products and Services.  Rest assured, you will be assisted by a real person who cares about the satisfaction of our customer partners.

To receive support on the AccuZIP Direct Mail RESTful API or CASS Point of Entry RESTful API, include the following information in an email to: api@accuzip.com

  • Company Name
  • API Product or Service you are contacting us about
  • Job GUID associated with issue (if applicable)
  • API Key
  • Issue you are having

Initial response time

When your email reaches API Support, you can expect a first response typically within 30 minutes during weekdays.

Note: You must include the Account Number associated with your AccuZIP account. Including all of the information above when sending an email to api@accuzip.com ensures faster issue identification and we will be able to respond as quickly as possible.

Follow up response rate

In many cases, a first response may open a series of investigation and follow up responses and can take longer.

Complicated issues may need to be assigned to a Senior Developer with a change request.  Our team will resolve your issue as swiftly as possible, but it could take up to a few days—especially if your issue requires a fix from our development team.

I Just wanted to let you know we are in the Postal Fort Worth Texas Division and I received a call from someone in their office today wanting to ask me some questions. He asked if I understood about the changes with the move update starting for this month, then he asked me what software we were using. I explained to him that we have been using AccuZIP Software for the last 20 years and I thought you were the #1 in the United States. I told him that you were the only software displayed in the Postal Section of the Smithsonian Institute. He asked me if I had to manually change the updated addresses and I told him no that the Software did it for us and I could print a report showing the old address and the new address. He told me out of 32,000 names that were updated only 3 were wrong and he just wanted to call me to see what Software we were using. Thanks for such good software and support from your company over the past 20 years.
C.K., Wichita Falls, TX