Update: Informed Delivery Promotion Performance Issue PostalOne! System Mail.dat Mailings

July 30, 2024

The United States Postal Service has identified an issue delaying processing of Mail.dat jobs claiming the Informed Delivery promotion. Mail.dat jobs that exceed two (2) million pieces and claim the Informed Delivery Promotion are taking longer to process. The United States Postal Service is working to resolve this performance issue. Mailers are requested to split jobs into jobs with up to one (1) million pieces and claim Informed Delivery Promotion. A fix is scheduled for Sunday, August 4, 2024.

The following process is impacted

Mailings claiming Informed Delivery promotion based on Informed Delivery Campaign data from Informed Delivery Campaign Portal (MCP).

Note: The mailings claiming Informed Delivery promotion via the Mail.dat RMS, RMR or Mail.XML CampaignData files are not impacted by this performance issue.

Proposed Workaround: Split larger mailing jobs claiming Informed Delivery promotion into no more than one (1) million pieces.

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Would you please pass along to the rest of the AccuZIP team how refreshing it is to have great support? I was an Accuzip customer for several years and left almost 2 years ago thinking the grass was greener on the Bulk Mailer side of the fence. BOY WAS I WRONG! It was one of the worse decisions I made in a long time and actually switched back before my subscription was up with them, paying for an entire year of their software without using it. Eric welcomed me back, and your team got us up and running in no time. The tech support with BCC which gobbled up Bulk Mailer was horrid at best. Very sterile and no personalities or willingness to help at all when you actually were able to talk with someone.

C.H., Sandusky, OH