Printer Error - Add Printer Dialogue

Printing postal or non postal reports, container tags, address labels, addresses on the mailpiece, and PDF's of reports.

Moderators: Chrissy, Steve, Terry, Donna, Dave, Eric, MartyH, Kristen, Geoff, Vince

Post Reply
Kristen
Moderator
Posts: 726
Joined: Wed Sep 20, 2006 3:46 pm

Printer Error - Add Printer Dialogue

Post by Kristen » Wed Aug 26, 2009 2:41 pm

When you are attempting to print from AccuZIP on a Windows 64-bit machine and the Add Printer dialogue box appears but does not give you the Add option but your printer appears in both the Printer Dialogue box and the Windows Printers folder do the following:

1) Exit AccuZIP6, then browse to the AccuZIP6 5.0 folder (by default c:\program files(x86)\AccuZIP6 5.0)
2) Right click on the AccuZIP6 5.0 folder and choose Properties
3) Click on the Security Tab and highlight the USERS group
4) Click the Edit button and highlight the USERS group again
5) Click on the Full Control Box, click Apply and OK. Click OK again
6) RESTART the computer (*This is an IMPORTANT step as these instructions will not work without restarting after making the changes above)
7) Open AccuZIP6 and attempt to print again

User avatar
Eric
Moderator
Posts: 1909
Joined: Tue Sep 19, 2006 3:29 pm
Contact:

Post by Eric » Thu Sep 03, 2009 4:41 pm

You'll need these instructions if, while on Vista 64 bit, you're unable to click on the Page Setup button inside the Label Designer's Page Setup screen.

Also if you try to save the Printer Environment (Report menu > Printer Environment) in the label designer, but the printer environment selection doesn't stay saved.

If any of these things are happening, then running through the instructions at the beginning of this thread will solve the issue.
Chat with an AccuZIP6 technician weekdays from 7-4 PST with AccuZIP6 Live Online Support

Post Reply